Identified a need to capture feedback from end-users directly that can be organized and reviewed. I created a Microsoft Forms page where an end user can submit their idea, feedback, issue, or suggestion which will then feed into a specified area path within Azure DevOps as a new Issue work item.
The work item is populated with the details from the form, labeled accordingly, and lists the user who submitted the item. The end user is then e-mailed their confirmation of submission with a link to the DevOps work item. Separately, another e-mail is sent to notify the team a new feedback item was submitted for review.
Since the work item lives in DevOps, it can be easily converted into a user story, feature, or bug, then moved into the appropriate backlog and ordered accordingly.
The work item is populated with the details from the form, labeled accordingly, and lists the user who submitted the item. The end user is then e-mailed their confirmation of submission with a link to the DevOps work item. Separately, another e-mail is sent to notify the team a new feedback item was submitted for review.
Since the work item lives in DevOps, it can be easily converted into a user story, feature, or bug, then moved into the appropriate backlog and ordered accordingly.